TERMS OF SERVICE
Revised: 1 April 2025
Introduction
Welcome to The Holistic Warehouse ("we," "us," "our"). These Terms of Service ("Terms") govern your use of our services, including Reformer Pilates, Mat Pilates, Yoga, Spin, and Barre classes, available through our website [www.theholisticwarehouse.com] (the "Site") and at our physical locations. By accessing or using our services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our services.
Health Waiver and Assumption of Risk
By participating in any classes offered by The Holistic Warehouse, you acknowledge and agree that:
Assumption of Risk
You voluntarily participate in the classes offered at The Holistic Warehouse at your own risk.
You understand that participating in physical exercise, including Reformer Pilates, Mat Pilates, Yoga, Spin, and Barre, involves risks of injury, including but not limited to, strains, sprains, and more serious injuries.
You assume full responsibility for any injuries or damages that may occur during your participation.
Health Waiver
You certify that you are in good health and physically capable of participating in the classes.
You agree to consult with a physician prior to beginning any new exercise program, including those offered by The Holistic Warehouse, if you have any medical conditions or concerns.
Release of Liability
The Holistic Warehouse, its instructors, employees, and agents are not liable for any injuries, damages, or losses resulting from your participation in any classes.
You agree to release and hold harmless The Holistic Warehouse from any and all claims, demands, and causes of action arising out of your participation.
Pregnancy Clause
Acknowledgment of Risks
Clients who are pregnant or become pregnant during their membership at The Holistic Warehouse acknowledge that participating in physical activities, including but not limited to Reformer Pilates, Mat Pilates, Yoga, Spin, and Barre classes, carries inherent risks. Pregnant clients must recognise that these risks may be heightened during pregnancy.Medical Clearance
Prior to participating in any fitness program or continuing an existing program, pregnant clients must consult with their General Practitioner (GP) and obtain written medical clearance. This clearance should specifically state that the client is permitted to engage in physical activity during their pregnancy. The Holistic Warehouse reserves the right to request updated medical clearance at any stage of the pregnancy.Modifications and Limitations
Pregnant clients are required to inform the instructor before each class about their pregnancy and any related medical conditions. Instructors will offer modifications to exercises as needed. However, it is the responsibility of the client to assess their own physical condition and limitations and to avoid any activities that may pose a risk to their health or the health of their unborn child.
Pregnant clients should not lie on their stomachs during any exercise sessions.
During the first 12 weeks of pregnancy, it is not advised to engage in highly exertive exercises. Clients are encouraged to focus on gentle and moderate activities during this period.Assumption of Liability
By participating in activities at The Holistic Warehouse, pregnant clients voluntarily assume full responsibility for any and all risks, injuries, or damages, known or unknown, that may occur as a result of their participation. This includes, but is not limited to, risks related to falling, overexertion, or use of fitness equipment.Release of Liability
To the fullest extent permitted by law, pregnant clients hereby release and hold harmless The Holistic Warehouse, its owners, employees, trainers, and instructors from any and all claims, demands, causes of action, or liability related to any injury, complication, or other medical condition arising from participation in fitness activities while pregnant.Obligation to Notify
Clients agree to notify The Holistic Warehouse of any changes in their pregnancy status or any related health issues that may affect their ability to safely participate in fitness activities.Termination or Suspension of Membership
The Holistic Warehouse reserves the right to suspend or terminate the membership of any client who is pregnant if it is determined that continued participation poses a significant risk to the client or their unborn child.
Class Policies
Cancellation Policy
Drop-in and class pack cancellations must be made at least 12 hours before the scheduled class time.
Membership cancellations must be made at least 12 hours before the scheduled class time.
Failure to cancel within the specified timeframes (12 hours before class) will result in a £10 fee automatically charged to your account.
Class pack holders that late cancel will forfeit their class.
No-Show Policy
No-shows for scheduled classes will incur a £10 fee automatically charged to your account.
This policy applies to unlimited membership plans.
Class pack holders that are no-shows will forfeit their class.
Arrival Time
Please arrive at least 10 minutes prior to the start of your class.
The studio door will be locked at the beginning of the class to ensure a safe and uninterrupted session.
Latecomers will not be permitted entry.
Reformer Pilates Requirements
All Reformer Pilates participants must wear grip socks. These can be purchased at reception or brought with you.
Clients who are new to Reformer Pilates and have never participated (including at other studios outside The Holistic Warehouse) must take 5 beginner Reformer Pilates classes before attending other sessions.
Clients are responsible for communicating any injuries or illnesses to instructors before class.
Instructors and The Holistic Warehouse are not liable for the repercussions of participation, and clients are encouraged to listen to their bodies and take breaks if something doesn’t feel right.
Barre Requirements
Barre participants should wear comfortable clothing that allows for movement.
Grip socks are recommended for all Barre classes but are not mandatory.
If you are new to Barre, please inform the instructor about any injuries or limitations prior to the class to allow for appropriate modifications.
Barre classes focus on low-impact, high-intensity movements, and clients should listen to their bodies and avoid any movements that cause discomfort or strain.
Hot Studio Classes
Some classes at The Holistic Warehouse are held in our Hot Studio, where the temperature is maintained between 35-40°C (95-104°F).
Participants attending Hot Studio classes MUST bring a towel and water with them to stay hydrated and to wipe down the equipment.
Due to the intensity of the heat, it is important that you listen to your body and take breaks if needed. The Holistic Warehouse is not responsible for any discomfort or injury resulting from the heat.
Clients who feel unwell or unable to tolerate the heat are encouraged to speak to the instructor before leaving the class, and seek assistance if necessary.
Membership and Class Passes
Membership Cancellation and Fees
If you do not agree with the new terms and conditions regarding the 12-hour cancellation policy and no-show fees, we advise purchasing a class pass instead of a membership.
Automatic Charges
Unlimited members who are no-shows or late-cancel (less than 12 hours before class) will be automatically charged a £10 fee. This policy is in place to ensure fair access to classes for all members.
Recording and Photography Policy
To ensure a safe and welcoming environment for all clients, The Holistic Warehouse does not allow any recording or photography of clients during classes unless on specified and announced shoot days.
This policy is in place to create a space where clients can feel comfortable to breathe, move, and be present without concerns about privacy. On announced shoot days, any photography or video recording will be communicated to clients in advance, and participation in such activities will be entirely optional.
General Terms
Changes to These Terms
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our services following any changes constitutes your acceptance of the new Terms.
Governing Law
These Terms are governed by and construed in accordance with the laws of Scotland, without regard to its conflict of law principles.
Contact Us
If you have any questions or concerns about these Terms, please contact us at hello@theholisticwarehouse.com
By using our services, you acknowledge that you have read, understood, and agree to be bound by them.